FAQs

Answers to your Questions

SHOPPING INFORMATION

What Are The Available Shipping Methods?

Standard delivery is by POSLaju for all nationwide deliveries within Malaysia. Shipping charges will be based on the standard rate imposed by the delivery company. Self-collections can be arranged for orders within Penang island.

Do You Ship Internationally?

Yes we do! We want everyone to experience the benefits of our handmade soap as much as possible. If the courier service can deliver to you, we can ship it. Do contact us for arrangements.

How Long Will It Take To Get My Package?

Standard delivery times by POSLaju is 2 working days. This means that if we ship out your order today, you will receive it tomorrow. For Sabah & Sarawak, please allow for an additional 2 working days for your order to be delivered. International orders, please contact us for a more accurate estimate.

Do you sell wholesale?

Yes, we offer our products at wholesale quantities and prices to selected and qualified business. For more information, please email us.

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Do you accept custom orders?

Yes, we gladly accept custom orders. Please contact us and we’ll see how we can help.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept payments through Paypal or bank transfer. By using Paypal, you can pay using your Visa, MasterCard, Amex or Discover credit cards for a safe and hassle free experience.

Is Buying On-Line Safe?

Soap Cart does not store financial information on its servers. All payments made through this site are processed by a 3rd party institution such as Paypal. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

ORDERS AND RETURNS

How do I place an Order?

Orders should be placed online using the shopping cart. If you encounter any difficulties, please contact us and we’ll be glad to assist.

How Can I Cancel Or Change My Order?

You may cancel or change your order within 1 hour of when you place it (during normal business hours), unless the credit card has already processed or the order has shipped. Any order canceled or changed after the payment had been processed will incur a 10% processing cancellation fee. Orders canceled after shipping, but prior to delivery, will incur a 10% restocking fee, plus the cost of shipping and return.

Do I need an account to place an order?

You don’t have to create an account to use our site, however we welcome you to register if you’d like to do so. This gives you access to past and current orders, your wish list, order tracking and receive updates of our promotions.

How Do I Track My Order?

You may check the status of the order and the parcel tracking number in the RECENT ORDER section under MY ACCOUNT page. An email will be sent to you as well after we have shipped your products with the parcel tracking number. 

Who should I to contact if I have any queries?

Please email us at sales@soap-cart.com and we will gladly attend to your queries.

How Can I Return a Product?

It is your responsibility to contact Soap Cart by email or phone to advise us of your intention to return or exchange any item(s) within 3 working days of receipt of them. Once notified and with prior approval from Soap Cart, all items should be received at our facility within 7 days from the date of delivery for this condition to apply. Please note that, once opened and or used, products cannot be returned to us. We will not refund your order unless the item/(s) are in sale-able condition upon return. You will be liable for the cost of returning items to us. We highly recommend that items are returned via a Registered Delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

If you refuse delivery due to an item being damaged, you should refuse delivery and notify of this within 3 working days as stated above. If you are unaware of the damage in transit, the 3 day period still applies however once this has expired, any return is solely within our discretion.

Any unanswered questions? Contact Us